Article 1

These terms and conditions establish the procedure for ordering, paying, and using the services offered on the Elenas Travel d.o.o. website. The aforementioned website can be used for internal purposes and is made available free of charge in accordance with the terms and conditions defined herein.

Elenas Travel DMC d.o.o. (hereafter: Elenas Travel) is the Provider, whereas any party who fills out the electronic order form, sends it to the Provider via website and executes the payment by credit or debit card (hereafter: payment card) is the Customer.

The commodity that is the object of the sale are services offered on the Elenas Travel website (transfer, excursion, tour, cruise, hereafter: service).

Elenas Travel undertakes to respect the privacy of all its Customers and to refrain from making their confidential data available to third parties and using them for marketing purposes, except with the prior consent of the Customer.

Elenas Travel collects only those data necessary to fulfill orders. All Customer data are strictly protected and accessible only to those Elenas Travel employees who require those data to carry out their responsibilities. All Elenas Travel employees and business partners are obliged to comply with the privacy policy.

Article 2

The Customer shall order the service by means of an online order form that is provided on the Elenas Travel website.

Any person ordering at least one service, providing the requested information and sending the order via website is considered a Customer.

All prices are final, expressed in euro (EUR), or converted into the Croatian national currency, i.e. kuna (HRK), at the mean exchange rate of the Croatian National Bank that is valid on the date of transaction. Value added tax (VAT) is incorporated into the price stated the website.

The Customer shall bear no additional costs for the realization of services ordered via the website.

The ordering process is as follows:

  1. The Customer selects one of the services presented on the website
  2. The Customer fills out the form for the selected service, entering the information regarding the date and time of service start (transfer, excursion, tour, cruise), number of persons, possibly first and last names of these persons;
  3. The system confirms the availability of the service and provides the Customer with the final overview of all the information entered before the final order confirmation;
  4. The Customer confirms the order and enters the information regarding the payment card in the T-Com PayWay service for payment processing;
  5. The T-Com PayWay service authorizes the payment card, and the processing result is made available to the Elenas Travel website, where it is also presented to the Customer.

The service which is the object of the sale is considered ordered when the Customer selects it, confirms the payment modality, and successfully finalizes the credit and/or debit card authorization process.

Upon the finalization of the ordering process, the Customer is provided with a voucher that serves as proof of purchase and payment.

The voucher contains the following information, which clearly define the ordered service and the clients: voucher number, name of service ordered, date of service use (date of departure), service price, and number of persons. The voucher also possibly contains the following additional data: time of service use (departure time), date of service expiration, time of service expiration, first and last names of Users, and place of departure.

The cancellation of the ordered service is regulated by the General Terms and Conditions.

Article 3

Ordered products or services are paid online, by means of one of the following credit and/or debit cards: MasterCard®, Maestro® or Visa®, American Express®, Diners® through the T-Com PayWay service.

Elenas Travel charges the Customer’s card immediately upon the executed transaction.

Article 4

The services contained in the order form and stated on the voucher may be used as follows: the provided voucher serves as reservation and proof of purchase, i.e., as a ticket for the selected service (transfer, excursion, tour, cruise).

The Customer shall submit the voucher to a Elenas Travel representative upon their arrival at the place of embarkation.

The voucher may be used only once.

If the voucher is lost, it shall be reissued at the request of the Customer, in accordance with the General Terms and Conditions. For this purpose, the Customer shall contact Elenas Travel with the request to reissue the voucher.

Article 5

The credit card is charged in Croatian kuna (HRK). The amount of Croatian kuna that the credit card is charged with is obtained by conversion of euro (EUR) into Croatian kuna at the exchange rate determined for price lists (mean rate of the Croatian National Bank on the date of transaction).

The monetary amount expressed in Croatian kuna that the Customer is charged on their credit card shall be converted into the Customer’s national currency by the Customer’s card company, which shall apply the valid foreign exchange list of the Customer’s country. Thus, minor deviations from the prices expressed in euro and stated on our website are possible.

Article 6

The T-Com PayWay service used by the website applies the most modern data protection standards – Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. ISO 8583 protocol ensures that the exchange of information between the T-Com system and the authorization centers of credit card companies is protected from unauthorized access by a double layer firewall.

Article 7

Elenas Travel undertakes to protect the personal data of the Customers by collecting only the basic information about the Customers/Clients, i.e. those data that are necessary to fulfill our obligations; it informs the Customers about the manner in which the collected data is used; it regularly provides the Customers with the option to decide how their data will be used, including the option to request that their name be removed from lists that are used for marketing campaigns.

All Customer data are strictly protected and accessible only to those Elenas Travel employees who require those data to carry out their responsibilities. All employees and business partners of Travel Croatia are responsible for observing the principle of privacy protection.

Users of services provided by Elenas Travel shall submit their personal data on a voluntary basis. Users’ personal data are necessary for the provision of requested services and shall be used for further communication (e.g., letter of intent, payment instruction, notification on the provision of service). Elenas Travel shall undertake not to export the users’ personal data out of the country or transfer them to any third parties other than the partners participating in the provision of the contracted service (e.g., hotel, transportation company, border police) unless it shall be legally obliged to do so.

The personal data of users shall be stored in a database, in accordance with the Data Storage Policy. A complaint regarding the processing of personal data for the marketing purposes shall not influence the contracting and/or provision of any requested service.

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